Job Brief
The Assistant Manager, Gaming oversees CMS and software applications, provides technical support for in-game events and special activities, and manages IT projects related to gaming systems, including upgrades and new technology implementations with UAT and approvals.
Job Responsibilities
- Administer and maintain the CMS and other software applications integral to gaming operations.
- Assist in leading and mentoring the Gaming Application Support team.
- Provide guidance, training, and performance evaluations to ensure a high level of service and technical proficiency.
- Manage and document incidents, including detailed root cause analysis and steps taken to resolve issues.
- Communicate status updates to stakeholders and escalate critical issues as necessary.
- Provide technical support for in-game events, tournaments, and other special activities.
- Ensure smooth operation and address any technical issues that arise during events.
- Plans and executes IT projects related to Gaming systems, such as system upgrades and new technology implementations including proper UAT and necessary approvals.
- Collaborates with Gaming Operations to identify areas for improvement and additional requirements which is beneficial to company's success.
- Ensure support activities meet established SLAs. Track performance against SLAs and take corrective action when necessary.
Job Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field. May accept equivalent work experience or certifications in lieu of a degree.
- Have a strong understanding of Gaming Operations.
- Knowledgeable in any CMS and other gaming-specific applications.
- Experience in Integrated Resorts is advantageous.
